Aweber Review (2017) - Pros and Cons of a Leading E-marketing Solution

Aweber review (image of the Aweber logo beside a typewriter)

In this Aweber review, we take an in-depth look at one of the most popular solutions for designing and sending HTML e-newsletters. We’ll go through the pros and cons of Aweber and discuss its pricing, features, templates, interface and more.

Our overall rating: 3.7/5

How much does Aweber cost?

There are 6 Aweber plans on offer:

  • Hosting and emailing a list containing up to 500 subscribers: $19 per month
  • 501 to 2,500 subscribers: $29 per month
  • 2,501 to 5,000 subscribers: $49 per month
  • 5,001 to 10,000 subscribers: $69 per month
  • 10,001 to 25,000 subscribers: $149 per month
  • 25,000+ subscribers: call Aweber for quotation

How does Aweber’s pricing compare to that of its competitors?

Aweber is, in general,

It’s worth noting that the above comparisons don’t really apply to very small lists however - if you have a small email database, several of the competing products are better value.

For example, hosting a list containing 1000 records will cost you $29 with Aweber, and...

  • $12 per month with Mad Mimi
  • $15 per month with Mailchimp
  • $15 per month with Getresponse
  • $29 per month with Campaign Monitor *
  • $32 per month with iContact

But at the more expensive end of things, hosting a list containing 10,000 records will cost $69 with Aweber and...

  • $149 per month with Campaign Monitor *
  • $79 per month with iContact
  • $75 per month with Mailchimp
  • $65 per month with Getresponse
  • $42 per month with Mad Mimi

* A quick note about Campaign Monitor: there are some cheaper Campaign Monitor plans available which allow you to host the same quantities of email addresses as outlined above, but they limit the number of e-newsletters that you can send to them. For the sake of a fair comparison, I’ve referenced the costs for Campaign Monitor plans that permit unlimited broadcasts as these plans are comparable in terms of send volumes permitted to the Aweber ones.

That’s just two examples of course, and Aweber’s competitors have different pricing tiers that will occasionally make Aweber cheaper, occasionally more expensive. But generally I’d say Aweber is priced roughly in the middle of the e-marketing solution scale.

Of course, pricing is not the only factor you should base your decision on...the more important thing to work out is what bang you get for your buck. So let’s look at some Aweber features.

Key features of Aweber

Aweber provides you with the following key features:

  • the ability to import / host an email database
  • a wide range of templates
  • autoresponders
  • responsive email designs
  • split testing
  • reporting
  • RSS / blog to-email functionality
  • segmentation options
  • phone, email and live chat support

Importing data into Aweber

Importing an existing database into Aweber is a pretty straightforward affair. You can upload the following file types:

  • XLS
  • XLSX
  • TSV
  • CSV
  • TXT

Alternatively, you can add individual subscribers manually, or copy and paste rows of subscribers into Aweber.

As you import your data, you are given the option to add your subscribers to a particular set of autoresponders, and tag them. Not all competing products permit the addition of imported data directly into autoresponder cycles so this is a nice feature to have.

For anti-spam reasons, you will have to answer some questions about how you collected the data you’re importing.

In essence, Aweber’s importing functionality is good - no complaints here.

Templates

By comparison to its competitors, Aweber provide one of the largest sets of e-newsletters templates available: there are over 700 available. To provide a bit of context, there are 500+ templates available for Getresponse, 80 for Mailchimp and around 50 for Campaign Monitor.

Toe be honest, I don’t love all of the designs - some of them look slightly dated. I would consider them to be a bit better than the Getresponse offering, but not as good as Mailchimp's or Campaign Monitor's. 

However, the sheer volume of templates available means that with a little bit of tweaking you should be able to find a suitable one for your e-newsletters. There is, of course, always the option of coding your own too.

Example of an Aweber template

Example of an Aweber template

One thing that you can't use in Aweber templates which you can in some other competing platforms (such as Mailchimp and Campaign Monitor) is web fonts.

With Aweber, you're restricted to using the usual 'safe fonts' - Arial, Times New Roman, Trebuchet and so on. There are good arguments for not permitting use of web fonts - for example, your emails are likely to appear more consistently and display more reliably across email clients - but only using web safe fonts can make templates look a little bit blander than they otherwise could.

In general, I’d give Aweber a thumbs up in the template department, but it'd be nice to see some of the templates freshened up a bit, and the inclusion of web fonts.

Autoresponders

Autoresponders - a series of follow up emails that are automatically triggered by either time or user actions - are a key part of any e-marketing solution.

Aweber claim to have invented autoresponders back in 1998 and as such you’d expect their autoresponder functionality to be mind-blowingly good. Oddly, it’s just ‘okay’.

On the plus side it is very easy to set up follow up emails based on time interval - i.e., automatically sending subscribers an onboarding email immediately after sign up, a promo code 2 days later and a ‘follow us on social media’ email a week later is extremely easy. This is a typical use of autoresponders and it’s a breeze with Aweber.

On the down side, triggering autoresponders based on user actions and purchases is a bit more complicated than with key competitors Mailchimp and Getresponse. Using Aweber, you can create ‘goals’ or combine automation rules with tagging to make autoresponders behave in quite funky ways...but it’s definitely easier to make use of autoresponders in advanced ways using other products, particularly Getresponse.

That said, Aweber are working on a new feature, ‘Campaigns’, to provide easier ways to work with autoresponders and trigger them based on user actions and events (see video below).

Ultimately I’d give Aweber a ‘could do better’ report when it comes to autoresponders - but to be fair, they are trying to, and I don’t think it’ll be long before we see some improvements in this area.

Responsive email designs

Unlike some other e-marketing tools - notably, Mad Mimi - all Aweber’s email templates are ‘responsive’.

This means that they automatically resize themselves to suit the device they’re being viewed on. In this day and age of smartphones and tablets, this definitely is a good feature.

One minor gripe I have however regarding the responsive designs is that to preview them you’ll actually have to send a test email to a smartphone. On other platforms you can usually just hit a ‘preview on phone’ button or similar.

Split testing

Split testing (also known as A/B testing) involves sending variants of your e-newsletters to some of your mailing list, monitoring the performance of each, and sending the 'best' version to the remainder of your list. Most e-marketing tools handle this automatically for you: you create a few different versions of your email (using either differing content or subject headers), send them to a sample of your data, and your e-marketing solution will roll out the best performing version automatically to the rest of your mailing list.

Split testing’s pretty good in Aweber. You can create four variants of an email. This compares positively with Mailchimp, Campaign Monitor and Mad Mimi - Mailchimp allows you to work with 3 variants; Campaign Monitor 2; and Mad Mimi doesn’t facilitate split testing at all.

Getresponse, however, provides better functionality in this department, allowing you to split test a more generous 5 variants.

But overall, split testing functionality in Aweber is comprehensive and compares favourably with that offered by similar products. You can watch a video overview of the process below.

Reporting

Email analytics in Aweber are good. In addition to being able to monitor key stats such as open rate, clickthroughs and bounces, you can also look at a lot of other useful analytics / information, including

  • the growth of lists over time
  • an overview of sign up methods
  • where people are opening your email (i.e., geographical location)
  • the history of an individual’s activity - you can view past opens and clicks etc. at a per-subscriber level

and much else.

In terms of how this compares with competing products, I would say that Aweber’s reporting is more comprehensive than that which is available in Campaign Monitor or Mad Mimi; however, I would argue that Mailchimp and Getresponse both provide better reporting interfaces. With the latter two products you seem to be able to get more of an overview of information in one place, particularly when looking at the performance of individual e-newsletters.

By contrast, with Aweber you’ve got to flick between three sections - “Broadcasts”, “Subscribers” and “Reports” to get an overall picture of analytics, whereas Getresponse and Mailchimp present most of their reporting information on one dashboard (which you can use to drill down to specifics).

RSS to email

Like similar e-marketing products, Aweber can take your site’s RSS feed and turn it into e-newsletters that get sent out according to a schedule that you define. This is particularly handy for bloggers who want their mailing lists to automatically receive an e-newsletter containing their latest content after they publish a blog post.

It’s worth noting however that you can’t use the standard Aweber template designs for RSS-to-email purposes - you have to choose from a set of templates which are specifically designed for this purpose.

On the plus side, there are quite a few of these to choose from - more than most other e-marketing solutions I’ve tried.

On the down side, many of them look pretty dreadful. And annoyingly, you can’t use the standard Aweber email drag and drop interface to edit them. With a bit of tweaking, you should probably be able to find something that works but I think there is definitely some large room for improvement here.

Segmenting data in Aweber

Aweber's segmentation options are comprehensive and easy to use (click image to enlarge).

Segmenting data in Aweber is very straightforward. You can create segments not only based on the contents of any field in your database, but also on user activity too - emails opened, web pages visited, links clicked, products bought and so on. It’s all very flexible and easy to use.

The only down side is that it's a little bit tricky to work out how to get to the screen where you create the segments - you basically have to go to a 'manage subscribers' section, search for some subscribers and then save the search as a segment.

To be fair, some solutions (such as Getresponse) use a similar approach to segment creation - but others (such as Campaign Monitor and Mailchimp) provide a more findable 'segments' section.

Aweber support

Aweber’s support is one of the stand-out features of the product.

Phone support, email support and live chat support is all available - this compares very favourably with some key competitors including Mailchimp, Campaign Monitor and Mad Mimi, who only offer email support. Additionally, there’s no hoops to go through to contact support - relevant phone number and email details can be viewed easily on the company’s contact page, without any requirement to trawl ‘knowledge bases’ or fill in any forms beforehand.

On top of that, the company won a gold award in 2016 the US’ National Customer Association’s Stevie Awards (and a bronze award this year), which augurs pretty well for the quality of the support you’ll receive when you contact them. If you are a novice to email marketing, then this sort of easy access to good-quality support is a strong argument in favour of using Aweber as your email marketing provider.

In terms of its availability, you can contact Aweber's live support team from 4am-8pm ET Monday to Friday, and 9am to 5pm ET Sat-Sun.

Aweber review: the conclusions

I hope you’ve found this Aweber review helpful so far, but if you haven’t made your mind up on whether this is the e-marketing solution for you, here’s a breakdown of some pros and cons of using it.

Pros of using Aweber

  • It’s easy to use.
  • It’s reasonably priced - whilst not the cheapest product of its kind out there, it is cheaper than several similar tools, notably Campaign Monitor and iContact.
  • It has good import functionality, with the option to import a wide range of file types and add the email addresses you’re importing directly to an autoresponder cycle.
  • It integrates neatly with a good range of third party tools and apps.
  • It comes with a very large range of templates - more than its key competitors.
  • Setting up simple time-based autoresponders is very easy to do.
  • All email templates are responsive.
  • It provides a reasonable number of split testing options (more than Mailchimp, Campaign Monitor and Mad Mimi).
  • Reporting features are strong.
  • Segmenting data is relatively easy and you can use both field contents and user activity (email opens, links clicked etc.) to create your segments.
  • Support options are considerably more extensive than is the case with some key competing products.

Cons of using Aweber

  • There are cheaper options out there which offer considerably more features - Getresponse being a prime example.
  • Some of the templates look a bit dated.
  • The autoresponder functionality is a bit on the basic side - although that said, it looks as though the new ‘Campaigns’ functionality is soon set to change that.
  • The RSS to email templates are poor and they can’t be edited using Aweber’s standard drag and drop email builder.

Overall I would classify Aweber as a solid performer - not necessarily the best emarketing product, but one that is reasonably priced, easy to use, and well supported. The strongest arguments for using it are probably that its interface is user-friendly;  its wide range of integrations with other tools; and that you can avail of support from Aweber easily.

The support aspect positions it as a good option for anyone starting out in e-marketing without a truckload of technical skills: you probably won’t get stuck, but if you do, you can talk to a real human being on a real phone line about your problem.

Free trial of Aweber

One of the best ways to decide whether Aweber is for you of course is to avail of its free trial - you can try the product free for 30 days here.

Alternatives to Aweber

There is a long list of alternatives to Aweber available.

If you’re looking for something a bit more feature packed, I'd suggest Getresponse or Mailchimp are the obvious contenders (you can find our Getresponse vs Mailchimp comparison here), with Getresponse coming in a bit cheaper than Aweber on price too.

If you’re looking for something a bit cheaper, then Mad Mimi is worth investigating (but bear in mind that Mad Mimi is a much more basic solution than Aweber).

Any thoughts on Aweber?

If you're an Aweber user, or thinking about becoming one, we'd love to hear from you - scroll down to add your thoughts or queries on the product in the comments section below.